One Thread for the Office, the Crew and the Customer.
Internal team messaging and two-way customer SMS on one synchronized platform — with voicemail transcriptions, escalation safeguards, job-site photos & carrier-grade compliance built in.
Connect Your Field Crew, Office Staff and Customers in One Place
Unite internal team messaging and customer two-way SMS on a single synchronized platform across all devices.
- Send outbound texts from your dedicated business line to keep employee cell numbers private.
- Map inbound customer texts automatically to existing client records without duplicating threads.
- Coordinate dispatches and review job details in private staff-only chat channels.
“Hi, it's Dana at 418 Mercer. The upstairs unit is making the noise again — can someone come out before the weekend?”
Turn Missed Inbound Calls into Actionable Chat Conversations
Stream missed calls, voicemail transcriptions, and callback requests directly into chat threads for fast follow-up.
- Review customer voicemails inside chat threads with instant text transcriptions and audio playback.
- Route callback and text-me requests from the call queue straight into customer conversation rooms.
- Prompt returning callers to connect directly with their assigned technician or recent contact.
- Filter out robocalls and autodialers automatically to keep chat feeds free of spam.
Built-In Redundancy So No Customer Inquiry Goes Unanswered
Escalate unanswered inquiries and manage staffing transitions automatically so no message slips through.
- Dispatch automated SMS and email alerts to administrators if customer texts go unread for 30 minutes.
- Add an administrator automatically if an assigned technician leaves or modifies permissions.
- Enable administrators to monitor or join all active customer conversations across the workspace.
Deliver Critical Updates and Field Diagnostics in Seconds
Deliver urgent lock-screen alerts and upload job-site documentation directly from the field.
- Send high-priority dispatch alerts directly to technician lock screens.
- Attach up to 10 photos per message for site estimates, diagnostics, and before-and-after proof.
- Auto-save unposted drafts and image attachments locally so progress is never lost.
Real-Time Field Location Tracking Built Right into the Conversation
Confirm the live location of active technicians right inside the conversation window to plan accurate ETAs.
- View a technician's last-reported location on a map by tapping their avatar inside active threads.
- Report coordinates only while the app is active, eliminating background battery drain and tracking.
- Require both administrator permission and technician device-level GPS consent to function.
Control Communication Access and Protect Company Data
Manage client messaging permissions per employee with automated offboarding that protects company data.
- Control messaging access, customer SMS capabilities, and priority alerts for each employee.
- Revoke chat access and mobile alerts automatically upon entering an employee's end date.
- Restore chat channel memberships and conversation archives automatically when rehiring seasonal staff.
Bank-Grade Encryption and Fully Managed A2P 10DLC Compliance
Protect messaging with enterprise encryption, self-expiring media links, and automated carrier compliance.
- Protect customer privacy with cryptographically signed image links that expire after one hour.
- Manage A2P 10DLC registration and automatic STOP/START opt-outs to protect your phone number.
- Restrict billing details and sensitive work order links to authorized administrative staff.
Get Your Whole Crew on One Thread
Connect a business number, invite your team, and start texting customers from the same place you dispatch jobs.